The Practice operates an appointments system for both Nurses and Doctors.

The Practice recognises the right of patients to express a preference of Practitioner. If you wish to see a particular GP, please inform our Reception team when you make your appointment. We would like to promote continuity of care by encouraging patients to consult the same doctor for a particular health issue which is already being dealt with.

Booking an appointment

Appointments can be made by calling 01273 778622 between 8.00am and 1.00pm Monday to Friday and 2:00pm – 6.00pm Monday, Tuesday, Wednesday and Friday. 

If you require an emergency appointment please telephone at the beginning of surgery that day (from 8am).

We offer a limited number of same day telephone or face to face GP appointments. We can also pre-book an appointment for a future date. The Reception team use a clinically approved navigation program which we use to ensure we book you in with the correct member of our clinical team for your condition, we have a multi-disciplinary team including pharmacist, musculoskeletal practitioner, mental health practitioner and social prescribers as part of our practice. In many cases these appointments will be available sooner than with a GP.

We may also be able to offer you either a GP, nurse or phlebotomist appointment in the evening after 6.30pm, or on a Saturday or Sunday. These appointments are based at other local GP practices across the city and may be more convenient for you to attend. 

Online Consultation

If you find it difficult to telephone to request an appointment, you may wish to consider submitting an online consultation using the e-consult link below or by clicking here https://shipstreetsurgery.webgp.com/

An online consultation requires you to submit a detailed explanation of your issue. Please do not use the service simply to request an appointment or prescription. All online requests are triaged by the reception team. You may still be required to attend the surgery to see a clinician.

Cancelling an appointment

If you cannot attend an appointment for any reason please contact us as soon as possible on the telephone number above so we can make the slot available to other patients. Appointments unattended without prior notice will be marked as DNA (Did Not Attend)

Lateness

If you arrive more than 10 minutes late to your appointment, you may not be seen and you will have to re-book your appointment. This will be at the discretion of the clinician and not the receptionist who will refer the decision to them.

Patient Privacy

We recognise that some patients visiting our practice may feel uncomfortable having to verbally share the reason for their visit with the receptionist.

We have therefore decided to introduce 'privacy slips' to allow patients to write down a brief reason for their visit on a piece of paper. Once your information has been dealt with, the receptionist will either return the slip to you, or dispose of it immediately in the confidential locked waste bin for shredding.

Patients can either fill out the slip in reception or print from our website using the link below to bring with them into the surgery.

PRIVACY SLIP