Appointments
Making an appointment
The Practice operates an appointments system for both Nurses and Doctors.
The Practice recognises the right of patients to express a preference of Practitioner. If you wish to see a particular GP, please inform our Reception team when you make your appointment. We would like to promote continuity of care by encouraging patients to consult the same doctor for a particular health issue which is already being dealt with.
Booking an appointment
Appointments can be made by calling 01273 778622 between 8.00am and 1.00pm Monday to Friday and 2:00pm – 6.00pm Monday, Tuesday, Wednesday and Friday.
If you require an emergency appointment please telephone at the beginning of surgery that day (from 8am).
We offer a limited number of same day telephone or face to face GP appointments. We can also pre-book an appointment for a future date. The Reception team use a clinically approved navigation program which we use to ensure we book you in with the correct member of our clinical team for your condition, we have a multi-disciplinary team including pharmacist, musculoskeletal practitioner, Mental health practitioner and social prescribers as part of our practice. In many cases these appointments will be available sooner than with a GP.
We may also be able to offer you either a GP, nurse or phlebotomist appointment in the evening after 6.30pm, or on a Saturday or Sunday. These appointments are based at other local GP practices across the city and may be more convenient for you to attend.
Cancelling an appointment
If you cannot attend an appointment for any reason please contact us as soon as possible on the telephone number above so we can make the slot available to other patients. Appointments unattended without prior notice will be marked as DNA (Did Not Attend)
Lateness
If you arrive more than 10 minutes late to your appointment, you may not be seen and you will have to re-book your appointment. This will be at the discretion of the clinician and not the receptionist who will refer the decision to them.
Patient Privacy
We recognise that some patients visiting our practice may feel uncomfortable having to verbally share the reason for their visit with the receptionist.
We have therefore decided to introduce 'privacy slips' to allow patients to write down a brief reason for their visit on a piece of paper. Once your information has been dealt with, the receptionist will either return the slip to you, or dispose of it immediately in the confidential locked waste bin for shredding.
Patients can either fill out the slip in reception or print from our website using the link below to bring with them into the surgery.
Interpreting Services
If English is not your first language and you are having difficulty making yourself understood, you can request for an interpreter to accompany you to your consultation. This must be requested at the time of booking your appointment and Reception will be able to book an interpreter for you. This facility is provided by Sussex Interpreting Services (SIS) and is provided free for all patients. SIS can be contacted directly on 01273 702005.
Chasing Up Referrals
We recognise that times for appointments and certain treatments are much longer than the NHS would normally like.
Once the surgery has submitted a referral we are unable to trace the current waiting times for individuals and would recommend that you contact the service you have been referred to direct, or visit NHS: My Planned Care to get up to date information on waiting times for each hospital; https://www.myplannedcare.nhs.uk/seast/
If you have been told you will be waiting longer than this, or you have not heard about an appointment, please contact the hospital Patient Advice & Liaison Services (PALS) on 01903 285032.
Please note we cannot expedite a referral unless you have new or worsening symptoms. Here are some useful telephone numbers that you can call to obtain any available updates to your referral:
Audiology
Royal Sussex County Hospital. Tel: 03003 039640
ATS
Tel 0300 304 0079
Acknowledgement message within 4 weeks
University Hospital Sussex Booking Hub
Tel: 0300 303 8360
Community Phlebotomy Service
Tel: 01273 265580
Community Respiratory Service
Tel: 01273 265593
Colposcopy
Royal Sussex County
Hospital. Tel: 01273 664453
Chronic Fatigue Syndrome/ME Referrals Haywards Heath
Tel: 01444 475799
Urgent Cancer Referrals: Patient Information Leaflet:
This information sheet explains why you have been referred to hospital.
Diabetes Care For You
Tel:0300 303 0500
Dermatology
Tel: 01273 665140
Acknowledgement message within 4 weeks
DEXA Scan Referrals (Bone Density) County Oak Medical Centre
Tel: 01273 430022
Hearing Aid
Specsavers Tel: 01273 328322
Memory Assessment Service (MAS)
Tel:0300 555 0175
Hospital Switchboard to speak to individual secretaries or unsure
Tel: 01273 696955
Memory Assessment Service (MAS)
Tel:0300 555 0175
MSK (Musculoskeletal
health)
Tel: 0300 303 8063
Paediatric Physiotherapy
Royal Alexander
Hospital. Tel: 01273 523153 ext 3153
Park Centre for Breast Care
Tel: 01273 664773
Acknowledgement message within 48 hours
Podiatry
Tel: 01273 242184 (Not MSK Referrals)
Acknowledgement message within 1 week
SEDS/FEDS Eating Disorder Teams
Tel: 03003 040090
Acknowledgement message within 4 weeks
Seaside View Development Centre
Tel: 01273 265791
Southlands/Worthing Hospital
Tel: 01903205111
Wellbeing
Tel: 03000 020060
CAMHS (Child and Adolescent Mental Health Service)
Tel: 01273 718680
Acknowledgement message within 3-4 weeks
Online Services - using e-consult
Please click on the image below to access the e-consult service to complete a consultation request. We aim to respond within two working days. Please note, this service may be temporarily unavailable if demand exceeds our capacity to respond.
Please do not use this service to request an appointment to speak to someone. Your request will be triaged by our trained receptionists to the most appropriate service to suit your needs
MEDICAL ASSISTANCE OUT OF HOURS
Urgent Assistance
If you have a life-threatening emergency and someone is seriously Ill or injured, please call 999
If you need urgent medical help that is not life-threatening,
please contact
NHS 111
https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/
Brighton Station Walk in Centre
There is no need to be a registered patient with Practice Plus Brighton Station to use our walk-in service, it is available to everyone in Brighton and Hove.
Our Walk-in Centre offers treatment, information and advice for a range of minor illnesses and injuries. It’s open every day 8am-8pm, including bank holidays.
Please note that the Walk-in Centre may be closed to any new patients presenting if there are already sufficient patients waiting to be seen to 8pm. Patients being turned away will be advised of alternatives.
https://www.practiceplusbrightonstation.nhs.uk/
Extended Access Service
Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday. These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant. Specialist clinics are also being planned (e.g. menopause).
Please refer to the Federations website https://www.brightonandhovefed.co.uk/enhanced-access for updates. Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.
Surgery Closed everyday between 13:00 - 14:00
- Monday
- -
- Tuesday
- -
- Wednesday
- -
- Thursday
- -
- Friday
- -
- Saturday
- Closed
- Sunday
- Closed
Surgery opening times
Note: On Thursdays, Surgery building is closed from 1pm, however, if you need medical attention and cannot wait until 8am next day please call 0300 5555252 (if urgent dial 999).
Home visits
Address
Ship Street Surgery 65-67 Ship Street Brighton BN1 1AEEast Sussex
Contact
Tel: 01273 778622
Out of hours: 0300 5555252