Impact of IT Outage on Friday 19th July

We would like to express our sincere thanks to our patients affected by Fridays IT outage for their patience and understanding. Our clinical system was completely out of action and we were unable to offer some services that relied on access to your medical records. Unfortunately our text messaging service was also disrupted, which is why we were unable to communicate this to you directly.


Thanks also to our fantastic team who managed to transition to a manual process almost immediately and were able to keep the telephones and surgery open to deal with as many queries as possible.


We do anticipate that there will be ongoing disruption on Monday and into the week ahead. Our clinical system provider is working continuously to restore service, and there will also be a backlog of data arriving in that we didn't receive on Friday, such as test results and hospital letters that will require processing and reviewing by the clinical team.


We therefore kindly request that you do not contact the surgery on Monday unless it is an emergency and you have an urgent need that cannot wait. If we receive any results or information that requires your attention, a member of the team will contact you. Alternatively please call NHS111. Please do not visit A&E.


with thanks



Latest news and information

New Service - Register with a GP Surgery

by SCN02032 • 29 Oct, 2024
Register with a GP Surgery

Thank you

by SCN02032 • 20 Jul, 2024
Impact of IT Outage on Friday 19th July

May Feedback - your opinion matters

by SCN02032 • 16 Jun, 2024
May Friends and Family Test results

Your privacy matters

by SCN02032 • 16 Jun, 2024
Speak to us in confidence

Information regarding testing

by SCN02032 • 21 May, 2024
Infected blood inquiry

See Waiting List times for hospital appointments in your NHS App

by SCN02032 • 07 Feb, 2024
Hospital appointment estimated waiting list times

Digital Prescriptions in the NHS App

by SCN02032 • 07 Feb, 2024
Digital Prescriptions in your NHS App

Online Access to your Health Record

by SCN02032 • 28 Nov, 2023
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time. We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you. This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from Wednesday November 29th. For most people, access will be automatic, and you won’t need to do anything. Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns. These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.  The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

Community NHS health checks coming to your area!

by SCN02032 • 14 May, 2023
Community NHS health checks coming to your area!

e-CONSULT - important information about contacting your doctor online

by SCN02032 • 10 May, 2023
Requesting medical assistance online
More posts
Share by: