We would like to express our sincere thanks to our patients affected by Fridays IT outage for their patience and understanding. Our clinical system was completely out of action and we were unable to offer some services that relied on access to your medical records. Unfortunately our text messaging service was also disrupted, which is why we were unable to communicate this to you directly.

Thanks also to our fantastic team who managed to transition to a manual process almost immediately and were able to keep the telephones and surgery open to deal with as many queries as possible.

We do anticipate that there will be ongoing disruption on Monday and into the week ahead. Our clinical system provider is working continuously to restore service, and there will also be a backlog of data arriving in that we didn't receive on Friday, such as test results and hospital letters that will require processing and reviewing by the clinical team.

We therefore kindly request that you do not contact the surgery on Monday unless it is an emergency and you have an urgent need that cannot wait. If we receive any results or information that requires your attention, a member of the team will contact you. Alternatively please call NHS111. Please do not visit A&E.

with thanks